What To Do When Your DHL Shipment Is On Hold?

Businessby sagnika sinha08 December 2023

dhl shipment on hold

I wonder what the “On Hold” message means that you received it from the DHL shipment? There can be many reasons why your parcel got delayed, so you have to read the blog to know more about the different reasons and how the problem can be resolved.

I will discuss the common causes due to which a DHL shipment can be put on hold! Reading this blog might help you learn how to get your package out of hold. You can learn about how the tracking information can be rightly used to move your package again to reach you at the earliest.

Sometimes, there are temporary delays for various reasons, so read the blog to learn how to resolve the issue. There are sometimes issues from the receiver’s end; for example, the address might need to be corrected, or the intended destination needs to be clarified.

What Does DHL Mean?

What Does DHL Mean_

DHL is a company that deals in package delivery, express mail service, and courier. An American-founded German logistics company, DHL, was founded in 1969 on 25 September in San Francisco, California, United States. Robert Lynn, Larry Hillblom, and Adrian Dalsey.

They are an efficient company with their headquarters located in Bonn, Germany. Read further to learn about how they deal with shipments and how they resolve them! So what does it mean for shipment on hold DHL?

What To Do When Your DHL Shipment Is On Hold?

What To Do When Your DHL Shipment Is On Hold_

What do you do when your DHL shipment is on hold? The “On Hold” Message From DHL is a shock for you, especially if you expect a delivery soon! There can be several reasons, such as equipment and vehicle issues, thus leading to malfunction in delivery.

At times, the company might be compromised regarding issues in their scanning systems, warehouse equipment, etc. However, the company does try to resolve these issues by prioritizing these issues.

The company is well known for its services, especially in processing and dispatching your package! Sometimes, it is quite concerning when the issue is unresolved; however, do not worry, as they try very hard to give their best.

Reasons For DHL Shipment getting held!

Reasons For DHL Shipment getting held!

There are several reasons why the DHL shipment can be put on hold! Let’s discuss why your DHL shipment is on hold and how you can streamline the process. You must ask, “Why is my DHL shipment on hold?”

One of the most common reasons a DHL shipment is on hold is when your package gets stuck at customs clearance. It is due to the fact that all shipments that are international need to pass through customs before they continue to their final destination.

The second reason a package is on hold at DHL is that there might be issues with paperwork, such as incomplete or incorrect paperwork. Problems with paperwork at times lead to DHL putting your package on hold.

Documents are key to international shipments, such as bills of lading, packing lists, and commercial invoices. If there is any error in these documents or the details are lacking, DHL and customs cannot process the package. even in ISC Chicago IL USPS, customs is an important part!

There can be delays with overseas shipping, especially with congested ports because there is a huge number of international shipping. At times, there are more containers in the ports than the officials at the port can handle. This can be seen during holidays when there is a spike in container volumes.

Disruptions include natural disasters such as earthquakes, winter storms, and hurricanes. Civil unrest in a country also impacts the shipping process; thus, the delivery services are suspended, leading to on-hold shipment.

How To Check The Status Of DHL Shipment?

How To Check The Status Of DHL Shipment_

The first step after you receive an “On Hold” message is to track or monitor your parcel or package for more details. If you have a mobile app, then you have to enter the tracking number to learn about the history of your parcel.

You can also visit the DHL website to enter your tracking number to learn about your package’s status and location. It will provide you with the most up-to-date information about your shipment and give you a better idea of the issue. It is quite similar to how USPS Parcel Select Ground functions!

Certain messages will be present in the tracking messages, such as “weather disruption” or “clearance delay.” This will give you a better understanding of why your delayed shipment delivery is delayed.

If you see no other messages displayed when checking the details of the tracking process, then you need to make a call. You must contact DHL directly by calling them and learning about the package! You will be informed about the package and where it is held.

DHL’s customer service team will investigate the package’s whereabouts and inform you about the shipment status.

Steps To Take For The “On Hold” Message!

Steps To Take For The _On Hold_ Message!

To resolve the issue of the on-hold package, it is important to identify the steps to help you understand how to contact the DHL and resolve the issue. The first step is, of course, to reach DHL customer support and learn more about them. You must ask them, “How long will my shipment be on hold, DHL?”

There is also a live chat feature online, which you can use to learn more about the holdup of the shipment. When you call them, you will better understand why your parcel has yet to be delivered. You can double-check the documents, including the product addresses, key information, and details!

Please be patient with custom backlogs, port congestion, or fixing natural disasters. There is no immediate solution to this crisis, and you must be more understanding! Do not worry or stress about these situations; instead, focus on what DHL informs you.

If you learn about the package’s location once you contact DHL and are given the priority of the parcel, you can visit the location physically and bring the topic.

Keep Looking For Solutions…

Now that you know all about “on hold” messages by DHL, it is important to know that there are valid reasons the shipments are not being delivered. However, there are times when DHL needs more information regarding your shipment.

At times, the parcels have sensitive contents, so the delivery date does influence the state of the parcels.

Comment to let us know what you think about DHL’s performance regarding their delivery!

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sagnika sinha

Sagnika Sinha is a content writer who is passionate about writing travel vlogs, entertainment and celebrity articles and literature-based pieces. With a 4 years experience in teaching, she loves reading books. A procrastinator by nature, she loves travelling, listening to music, planting and gardening.

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