The single highest compliment in the food industry is a repeat client. It could be that your food is impeccable, or maybe you make the best cocktails in town and have the most welcoming and excellent service.
Whatever the case, for a restaurant owner, retention is the single most important goal to keep the sales up and to ensure continual growth. But how do you keep track of your customer and make sure that they come back?
One of the sure ways to go about it is to implement a Client Relationship Management (CRM) strategy. A restaurant CRM is a system that captures customer data who have interacted with the restaurant.
Having this data allows you to gain insight into your clients, giving you room to personalize their experiences. Understanding your customers’ needs and what they love about your restaurant is very important. This information will guide your overall customer strategy and critical management decisions. Learn more about restaurant CRM databases.
But that’s just barely scratching the surface. Let’s take a look at some other ways you can increase your revenue with a restaurant CRM.
1. Better Understand Your Customer
CRM software will collect key information about the client such as their name, preferred takeout address, favorite meals, allergies, birthdays, anniversaries, average spend, and even the frequency of visits. This will allow you to provide excellent service to your clients and personalize their experience to ensure they keep coming back.
2. A Restaurant CRM Will Help You Focus on Retention
One of the mistakes that many restaurateurs make is putting so much effort into client acquisition and neglecting the most critical area of client retention. What they don’t understand is that finding new customers is more expensive than customer retention. With most businesses, a large share of their revenue comes from the few loyal customers they have.
Additionally, the more a customer is loyal to a business, the more likely they will recommend the restaurant to someone else.
3. Informs Marketing Efforts
Investing in marketing can sometimes feel like a gamble. It doesn’t give you any guarantee of success. However, the data you collect from your CRM strategy will allow you to make more informed decisions.
For instance, knowing what dish sells best and on what day of the week it does can inform a marketing campaign. You can offer freebies or discounts to encourage more clients to give the meal a try.
To Sum It Up
The importance of a good restaurant CRM cannot be overstated. It will make it easier to keep your clients informed about the promotions, menu updates, and exciting events.
It can also help you understand restaurant operations better by tracking data on the busiest days, fast-moving meals, peak hours, and so forth. This information can help you reduce your wastage, inform purchases, and even employee allocation, thus increasing your profit margins.
However, collecting this data strategically is the beginning of the process and perhaps the most critical bit. Getting it right from the word go will not only save you time but money as well.